Privacy Policy - WillowFit

Last updated: 1st September, 2025.

At WillowFit, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services, website, and the WillowFit App. By engaging with WillowFit, you consent to the practices described below.

Who We Are

WillowFit is operated by Stephen Spollen, a qualified cancer exercise specialist based in Offaly, Ireland. We provide in-person, online, and app-based training programs to support cancer recovery and overall fitness.

If you have any questions about this Privacy Policy, you can contact us at:
Email: info@willowfit.ie

Information We Collect

We may collect the following types of information:

Personal details: name, email address, phone number, billing address.
Health-related information: medical history, exercise limitations, treatment details, or other information you provide to help us design safe exercise programs.
Account information: login details if you use the WillowFit App.
Technical information: IP address, browser type, and cookies when you use our website.

We use your personal information to:

Deliver tailored exercise and recovery programs.
Communicate with you about your sessions, progress, or support needs.
Process payments and manage bookings.
Provide access to the WillowFit App.
Comply with legal or regulatory requirements.
Improve our services, website, and client experience.

We process your information under the following GDPR legal bases:

Consent – when you provide health information voluntarily.
Contract – to deliver the services you request.
Legal obligation – to meet regulatory or tax requirements.
Legitimate interests – to improve our services and communicate with clients.

We will never sell your data. We may share limited information with:

Trusted service providers (e.g., payment processors, app platforms).
Medical professionals (only with your explicit consent).
Regulators or authorities when required by law.

We take appropriate measures to protect your personal information against unauthorised access, alteration, or disclosure. Sensitive data, including health information, is stored securely and accessed only when necessary.

We retain your information only as long as necessary to provide our services or comply with legal obligations. Health-related information is securely deleted when no longer required.

Under GDPR, you have the right to:

Access the personal data we hold about you.
Request corrections or updates.
Request deletion of your data (“right to be forgotten”).
Restrict or object to processing.
Data portability (request your data in a usable format).
Withdraw consent at any time.

To exercise these rights, contact us at info@willowfit.ie

Cookies & Website Tracking:

Our website may use cookies to improve functionality, analyse traffic, and personalise your experience. You can manage or disable cookies in your browser settings.

Third-Party Services

We may use third-party providers for payments, email communications, analytics, or the WillowFit App. These providers have their own privacy policies, and we recommend reviewing them for more details.

Children’s Privacy

Our services are intended for individuals aged 16 and older. We do not knowingly collect personal information from children under 16 without parental consent.

International Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, in line with GDPR requirements.

Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

If you have any questions, concerns, or complaints about how your personal information is handled, please contact us at:

Email: info@willowfit.ie

If you are not satisfied, you also have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland at https://www.dataprotection.ie